Technical Support

Theft Detective monitors activity in the market using the cameras and a screen capture device with a video feed from the kiosk. When a pattern of activity is determined to be suspicious, video clips and screen captures are used to create an Alert in the Theft Detective app. Alerts are stored and viewed in the cloud.

The Risk Score is an algorithm based on patterns observed in the transaction that indicate the event is more likely to be theft or has more financial risk involved. Transaction type, transaction amount, camera activity, and other metadata recorded from the event are analyzed to calculate the score.

In addition to automatic Alerts, video footage can be viewed and downloaded from the cameras on demand in Location View. Still pictures from each location are sent there for a quick view of all your markets. Cameras can also be set to streaming mode to get real- time images.

Individual video clips are stored on the cameras for up to 1-2 months depending on the storage available on the camera and the amount of activity in the market. Alert videos are stored for 2 weeks in the cloud. Case File videos created in Theft Detective and the links to view them are stored for 1 year or more.

Theft Detective is compatible with all the major brands of kiosks typically used in unattended markets. Compatibility with other kiosks can often be established with minimal effort.

Theft Detective cameras are proprietary devices built specifically to work with the Theft Detective app in a wide range of network configurations. Video footage is stored both on the cameras and in the cloud. Other camera types are not supported by the app.

A feature called Low Data Mode can be used to optimize the amount of data used by Theft Detective for networks with bandwidth or data consumption limitations. A monthly data limit can be set for each location, and Theft Detective will turn itself off if the limit is reached. A typical market can operate in Low Data Mode for an entire month using less that 2 GB data.